Charge failed message does not mean that you should re-add the same card.
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I already added my credit card to my AliExpress account, can I return the product and get a refund or change it back into my Debit/Credit Card?
You cannot return products purchased using your Alipay balance. You should transfer money from the bank account you registered with to pay for your order instead of using your Alipay balance. If you paid by Credit/Debit card, then you can get a full refund if you send the item back within 60 days after delivery and before it is marked as “delivered”. However, note that most suppliers only allow 100% refund for defective items or wrong items (missing items not included) Post those kinds of problems, if any supplier issues an RMA number in China mainland and full refunds are guaranteed.
If you paid by bank transfer, you can only get a refund if the item is defective or wrong of received, and it should be returned within 60 days after delivery. You will not get any refunds for items returned more than 60 days later even if the items are defective or wrong (only 100% refund for broken/wrong items). If your order includes multiple items ordered together and one of them is wrong or missing, return all of them at the same time to qualify for an RMA code.
To remove a payment method, sign in to your Google Account and go to settings. Next, tap the Payment Method button at the bottom of the screen
To deactivate your account from AliExpress, click on the “Account Settings” link in the top navigation of your account. Click “Edit Member Profile,” then find and click on “Deactive Account.”
There are a number of payment transactions for which you cannot delete from your credit card. Most frequently, these take the form of payments made to credit card vendors on statement invoices.Instead, void the check in your bank account before it is submitted and automatically deletes any pending payment transactions in your credit card.
When opening a second AliExpress account, we recommend you to use a different credit card. Because if the first account is suspended and all your business dropshipping from AliExpress is affected.
Once a transaction posts into your account, it becomes permanent and there is no “hiding” the evidence that it ever occurred.
Credit card statements don’t contain specific information about what you bought. You’ll need to rely on the store receipt for that.