If you have an active Premium plan that is running a free trial period, we do not disable auto-renewal during the free trial period; to remove your credit card information at that time, please contact our Support team with details about which card is being used for payment so they can disable it manually.

If you need to remove a credit card that is used for store purchases, click here and select the last option. If you need to cancel your account, go to the /acct page and click on the “Cancel Membership Renewal” button.

  1. Please Log into Paypal.com to manage your Crunchyroll charges.2. Select the ‘Manage Crunchyroll Payments’ option in the Billing Details window.

There is a pending transaction on your account and it may need additional attention.

Crunchyroll does not expose credit card data to the account owners in any usable way.