What if you don’t have enough money in your account?
While you’ll need to maintain an average balance of $100 in your account at all times, you can still shop if you don’t have enough. It’s important to remember that Instacart shoppers do not collect cash payments from customers and do not work with tips. If a shopper’s balance is below $100, they simply add a small charge to their next order. For example, if your total purchase was $20 and your available balance was only $70, they would automatically add an additional charge of $50 to your next order.
What if you don’t have enough money on your card?
If you don’t have enough money on your credit card, you can pay out of pocket at checkout, or ask one of your shoppers to split the payment between several cards. For example, if your shopper goes to Walmart, you can add cash back by paying with any major credit card through Apple Pay or Samsung Pay—and get extra savings in return. Just go into Settings and then Extras & Rewards before you shop. When you start shopping, you’ll be able to see each store’s minimum and maximum payment options. Some stores will accept all forms of payment (just tap Tap & Go if available), while others may only allow certain forms (you might have to swipe & go). Remember, though, that when adding a new card with less than $5 in it—which will be combined with your base amount—your total delivery cost will be slightly higher due to transaction fees.
What if you can’t pick up the delivery at a specific location because it won’t be there?
There are many reasons why a shopper may not be able to pick up their delivery. Maybe you don’t have space to store all of it. Maybe you’re leaving town and won’t be there to receive it. Maybe it doesn’t fit into your schedule at that time (it happens!). You can choose to either cancel or schedule a reschedule with their customer service team, which is available 24/7 via phone or email.
Can you use multiple credit cards to make a payment?
If you’re using a credit card and want to make multiple payments. Keep in mind that if you make multiple payments with a single credit card, you may be charged a fee by your bank for going over your limit or exceeding payment thresholds. If your total balance exceeds $1,000, they will also charge an additional 2% service fee to cover transaction costs. Some cards that don’t incur these fees include American Express Bluebird/Serve, MasterCard Debit Card (issued by US Bank), or a prepaid VISA gift card purchased at Giant Eagle registers.
Can someone else deliver your groceries for you?
It’s possible that your groceries could show up under a different store name from what you expect. If you see an item in your cart or my bag list but can’t find it when you arrive at your pickup location, let the store employee know so they can search it down. You’ll also want to contact Instacart customer service, who will look into any missing items and help get them added back into your order.
If you get stuck with an overcharge, can you get it refunded?
Some shoppers use their Instacart earnings to pay for groceries at other stores. If you know where your regular shopping trips will take you, you can create a custom list of those stores and save yourself some time. This feature is still in beta testing so if it isn’t working on your phone, try logging out and logging back in again and give it another shot. Other shoppers have successfully used custom lists by creating a Saved Stores category in the Lists section of their account settings page; just type in all of your regular grocery stops to create that list.
Conclusion:
In-store pick-up is pretty straightforward. Most shoppers will swipe a store rewards card to pay for their groceries, then drive to another location to pick up their order and bring it home. Others may pay with cash or their credit card, but in-store pick-up isn’t really meant to be a shopping experience. So if you prefer one method over another, that is a personal preference.
Does Instacart have ways to help me track down charges from other stores that aren’t listed in the app?
Ans: If you order groceries through Instacart, how to track down charges from other stores that aren’t listed in your app. It’s easy to lose track of where you are shopping when you spend several hours picking up ingredients at multiple grocery stores.
What happens when an order is returned by the store after pickup (or arrives damaged)?
Ans: When a shopper comes to your house and sees an item missing, they can do two things. They can choose to either put it back in your cart online or put it back on your list. If they put it back in your cart, then you’ll still be charged for that item when you check out with Instacart, but if they choose to put it back on your list then you won’t be charged at all.
